Those who read my blog may have been following my frustration with our marvelously engineered, but user-unfriendly European car (cumbersome navigation interface, dreadful cupholders and an iPod interface that only an engineer could love are among its annoyances).
Involve Your Customers in Design Decisions
Those who read my blog may have been following my frustration with our marvelously engineered, but user-unfriendly European car (cumbersome navigation interface, dreadful cupholders and an iPod interface that only an engineer could love are among its annoyances). Apparently, I am not alone in my sometime fixation on car amenities. Just this week, Jeff Jarvis […]
February 03, 2009
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Customer Focus Course
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New!
HBR Learning
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.